Order help
Find your order
Use the order number and confirmation email from the store where you purchased. The order-status link in that email is the starting point for checking an order.
Tracking and delivery
If tracking is available, a link is provided with the shipping confirmation. Tracking can take time to update after a parcel is handed to a carrier. Check the delivery address and any carrier notices.
Missing confirmation or tracking
Check your spam folder and the email address used at checkout. If you still need help, contact us with your order number and the email used to order.
Change, cancellation or delivery issue
Contact us as soon as possible with the details. Whether a change is possible depends on the order’s progress. For a damaged or incomplete delivery, describe the issue and keep the packaging until our team can advise.
Appliance questions
Include the model number and any dimensions, connections or installation requirements.